What happened
United Airlines has quietly introduced an internal policy for reservations agents regarding the renaming of Palm Beach International Airport (PBI) to President Donald J. Trump International Airport (DJT). The memo instructs agents that if a customer does not want to fly to the airport due to the name change, they can use their empowerment to offer acceptable alternatives such as Fort Lauderdale Airport (FLL) or Miami International Airport (MIA) without a fare difference. Agents are given suggested responses, such as "I understand that you’d rather not fly to this airport anymore," to facilitate the change. This policy is described as customer-friendly and potentially temporary, covering the transition period while United updates its systems. It offers a unique opportunity for passengers who find a cheaper fare into PBI but prefer to fly into FLL or MIA