What happened
- Effective June 3, 2026: Economy, Premium Economy, and Business Class Flex fares on applicable routes become fully refundable without charge. This applies to both revenue tickets and Miles&More awards.
- First Class Exception: First Class Flex fares retain a cancellation fee of 800 EUR.
- Effective June 10, 2026: A second phase reduces fees for Basic Plus and Green fares. Applicable Routes:
- Connections between Europe and Asia-Pacific, South Africa, Mauritius, and the Seychelles.
- Specific routes between Asia-Pacific and Brazil.
- Exclusions: Routes to China and Japan, as well as connections between Germany, Belgium, Austria, or Switzerland and South-East Asia/Australia. Context:
Lufthansa is reversing its recent implementation of high cancellation fees for Flex fares and Miles&More award tickets following significant customer backlash. Key Policy Changes: This reversal undoes the May 27, 2026, policy that introduced fees up to 1,500 EUR for Flex fares and awards. The airline previously expanded these penalties to Miles&More awards in early June, prompting the current correction