What happened
American Express and British Airways announced a 25th-anniversary promotion featuring a dedicated flight to and from New York, available exclusively to cobranded Amex cardholders. The event required eligible cardholders to preregister. When tickets went live, IAG's booking page struggled with traffic, displaying 502, 503, and 504 errors for hours. Amex stated the offer and website are managed by British Airways/IAG Loyalty and directed affected members to email [email protected]