What happened
Marriott Bonvoy has updated the terms of its Best Rate Guarantee (BRG) program. The key change is that Marriott is no longer promising to contact claimants if additional information is required to process a claim. Previously, Marriott stated it would contact users within 24 hours for further details; now, the responsibility falls on the claimant to monitor the BRG claim site for status updates using their reservation number. Marriott will still contact users within 24 hours if they need more info, but the explicit promise to do so has been removed from the standard terms