Why it matters
Affects 2 airline programs (British Airways, Qatar Airways). Card-issuer angle via American Express.
What happened
British Airways has updated its general conditions of carriage, specifically section 11a regarding unacceptable onboard behavior. The airline is now banning passengers from filming, live streaming, or photographing crew members without their consent. Violations can result in measures deemed reasonable by the airline, including being forced to leave the aircraft, refusal to carry passengers on remaining sectors, or involvement of law enforcement. This change addresses the increasing trend of passengers recording crew for social media or complaints
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