What happened
Viasat, a key Wi-Fi provider for American, Delta, Southwest Airlines, and JetBlue, admits its service has been sluggish due to data supply and demand constraints. The issue stems from a satellite launched in 2023 that did not provide the planned capacity. This has led to slow speeds and outages as more passengers use complimentary Wi-Fi. Viasat launched a new satellite in April that will come online and double data capacity by the end of summer. Delta confirmed that expanded service across the Americas will begin in August. Passengers have reported significant slowdowns, with some describing the service as "absolute garbage" on recent flights