What happened
Marriott Bonvoy offers elite benefit guarantees for Platinum, Titanium, and Ambassador members, including a welcome gift upon arrival. If the gift is not offered at check-in, members are entitled to compensation ranging from $25 to $100, with most full-service brands promising $100 (excluding EDITION and Ritz-Carlton). The policy explicitly states that compensation applies if the gift is not offered at the time of arrival, not just during the stay. While the policy is clear, requesting it can be awkward as front desk agents may not be familiar with the guarantee or may try to offer the amenity later instead