What happened
A Malaysian tourist participating in a group tour to Xi'an, China, sent more than 1,200 shopping packages to their hotel, causing significant disruption to hotel operations. The packages, primarily from Taobao, piled up in the lobby and front desk, requiring staff to work overtime to sort and distribute them. A travel agency posted a video on Xiaohongshu showing staff scrambling to manage the influx, with one group member seen dragging 50 parcels in a large plastic bag. The incident sparked online backlash, with netizens criticizing the guest for treating the hotel like a logistics center. The hotel had no prior warning of the volume. The event has raised questions about potential handling fees for large-scale package deliveries in the hospitality sector