What happened
JD Power has released its 2026 annual airline customer satisfaction rankings for North American carriers. The study surveyed customers on their experiences in first/business class, premium economy, and economy cabins. In first- and business-class, JetBlue ranked highest for the second consecutive year, followed by Delta and Alaska Airlines. JetBlue's Mint cabin is cited as a key driver. In premium economy, Delta took the top spot for the fourth year in a row, followed by Alaska and JetBlue. The study counted extra-legroom seats as premium economy for domestic carriers. In economy class, Southwest remained in the top spot for the fifth year, despite recent changes to its seating model. Delta and JetBlue followed. Overall rankings: 1. JetBlue (759) 2. Delta (750) 3. Alaska Airlines (720) 4. United Airlines (700) 5. American Airlines (698) 6. Air Canada (694) The report highlights the industry trend of consumers prioritizing premium experiences