What happened
An American Airlines Executive Platinum member posted about finding a used condom and wrapper in his seat on flight AA3835, a short regional jet flight from Phoenix (PHX) to El Paso (ELP). The passenger noted that the flight attendant removed the condom before he could photograph it, but he kept the wrapper. Upon contacting American, customer relations acknowledged the uncleaned seat and stated the feedback would be reviewed by leadership in Phoenix, but did not offer immediate compensation or a gesture of goodwill. The incident highlights concerns about cleaning standards on short-haul flights and the handling of elite member complaints