What happened
Thai Airways' board on 17 October 2026 approved compensation for passengers whose flights or bags were disrupted at Bangkok Suvarnabhumi Airport between 26 and 30 September, when flooding and a ground-handling shortage affected more than 200 flights. Delayed bags peaked at 20,000 to 25,000. Operations were disrupted for 14 days.
Each claim is judged on documented losses rather than a flat sum, and bag claims need a Property Irregularity Report plus a reference number because the web form alone is incomplete. Damaged bags need that report within 7 days of return. Delayed bags have 21 days from scheduled arrival. Montreal Convention baggage liability stops at 1,519 Special Drawing Rights. Reviews can stretch for weeks or months.
LoyaltyLobby says other carriers kept operating through the flooding, so force majeure should not block claims.
File on Thai Airways' Flight Disruption page with receipts and booking details, then add a PIR and disruption certificate for any bag claim.
- Announced
- Oct 17, 2026
- Starts
- Sep 26, 2026
- Numbers
- 14 days: length of the operations and baggage disruption
- 20,000–25,000 bags: peak baggage backlog at Suvarnabhumi
- 200 flights: flights affected during the flooding
- 1,519 SDR: Montreal Convention baggage liability cap
- 7 days: deadline to report damaged baggage after receipt
- 21 days: deadline to report delayed baggage
- Where
- Suvarnabhumi Airport, Bangkok
- Who qualifies
- Passengers affected by flight delays, cancellations or delayed baggage during heavy rain and flooding between 26 and 30 September 2026
- Takeaway
- File a claim on Thai Airways’ Flight Disruption page with receipts and booking details, get a PIR and disruption certificate if bags were delayed or damaged, and follow up citing Montreal Convention liability if the payout is inadequate.