What happened
- Reason for scrutiny: Alleged lack of proper vetting and licensing for drivers, leading to customer complaints about conduct, safety, and deceptive practices.
- Regulatory action: The Electronic Transactions Development Agency (ETDA) and the Department of Land Transport are reviewing BOLT's rider data and identity verification systems.
- Consequences: If BOLT fails to remedy issues within 90 days, its license could be withdrawn, or it could face legal proceedings for continued operation.
- Company response: BOLT Thailand's GM stated they view drivers as intermediaries, not employees, and have blocked 40,000 problematic accounts. They are working to encourage driver registration for public driving licenses. This is a significant industry news item for frequent fliers visiting Thailand, as BOLT is a popular, competitive alternative to Grab for ground transportation
The Thai government has begun proceedings to potentially not renew BOLT's operating license due to alleged failures in driver compliance and safety standards. The license expires on May 31, 2026. Key details include: