What happened
Bolt is currently under a license review in Thailand following a barrage of driver conduct complaints. The Thai Ministry of Digital Economy and Society is reviewing Bolt's business license with a 90-day deadline to resolve issues including scams and drivers with fraudulent licenses. Recent reports, including a Reddit account from a tourist in Bangkok, detail incidents where drivers charged extra fees, swapped vehicles, and manually cancelled rides on passengers' phones. Despite Bolt pledging improvements, complaints persist, highlighting ongoing compliance and safety concerns for users of the service in the region