# Agent on Demand

1 signal tagged Agent on Demand (program).

## United's 'Agent on Demand' Chat Feature Allows Audio Bleed, Causing Confusion

May 18 · 1 source · United Airlines, Agent on Demand, policy change, airline, loyalty program, safety & operations, service policy change

A viral United Airlines customer service interaction reveals that the 'Agent on Demand' chat feature allows agents' background audio to be heard by customers even when the customer is muted, raising questions about staff training and tech

[Full signal](https://thetravelsignal.com/s/united-s-agent-on-demand-chat-feature-allows-audio-bleed-causing-confusion)

Canonical URL: https://thetravelsignal.com/tag/agent-on-demand