# What to do when your hotel evacuates or can no longer host you

_Jul 13 20:30_

Tags: policy change, service policy change

Guide on handling hotel evacuations and overbookings, including refund rights, relocation policies, and leveraging credit card trip insurance

## Summary

Advice for travelers when a hotel evacuates or cannot host them, covering natural disasters, renovations, and overbooking. Key points include: hotels are responsible for refunding prepaid canceled reservations; comprehensive travel insurance covers additional expenses like lodging and transport; travelers cannot buy insurance after a storm is named; if walked to a replacement, negotiate for at least the first night's stay; if declining replacement, hotel only refunds pre-paid amount

## Why it matters

Spans 2 hotel programs (Marriott, Marriott Bonvoy).

## Sources cited

- [The Points Guy](https://thepointsguy.com/travel/what-to-do-when-hotel-can-no-longer-host-you) — What to do when your hotel evacuates or can no longer host you

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