# United Employee Threatens To Call ICE On Customer At SFO

_Jul 16 16:45_

Tags: United Airlines, SFO, other, airline, safety & operations, other relevant news

A United Airlines customer service agent at SFO was caught on video threatening to call ICE on a passenger, claiming he didn't "act like a citizen," during a confrontation

## Summary

A United Airlines customer service agent at San Francisco International Airport (SFO) was recorded threatening to call ICE on a customer during a disagreement. The agent, who was recording the passenger with her phone, stated, "Maybe we should call ICE on you. You’re not acting like a citizen." The interaction escalated with both parties recording each other, exchanging insults, and discussing involving police. The incident highlights a specific service failure by United staff

## Why it matters

Affects 2 airline programs (JetBlue, United Airlines).

## Sources cited

- [One Mile at a Time](https://onemileatatime.com/news/united-airlines-employee-threatens-call-ice-customer) — United Airlines Employee Threatens To Call ICE On Customer, Claims He Doesn’t “Act Like A Citizen”

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