# United Allows Free Flight Changes to Nearby Airports for Passengers Who Dislike New 'Trump' Name at Palm Beach

_Jul 16 17:53_

Tags: United Airlines, Fort Lauderdale, Miami, Palm Beach, policy change, airline, service policy change

United Airlines has issued an internal memo allowing reservations agents to offer free flight changes to alternative airports (like FLL or MIA) for customers who do not want to fly into Palm Beach International Airport due to its new name, President Donald J. Trump International Airport

## Summary

United Airlines has quietly introduced an internal policy for reservations agents regarding the renaming of Palm Beach International Airport (PBI) to President Donald J. Trump International Airport (DJT). The memo instructs agents that if a customer does not want to fly to the airport due to the name change, they can use their empowerment to offer acceptable alternatives such as Fort Lauderdale Airport (FLL) or Miami International Airport (MIA) without a fare difference. Agents are given suggested responses, such as "I understand that you’d rather not fly to this airport anymore," to facilitate the change. This policy is described as customer-friendly and potentially temporary, covering the transition period while United updates its systems. It offers a unique opportunity for passengers who find a cheaper fare into PBI but prefer to fly into FLL or MIA

## Why it matters

Affects United Airlines loyalty members and route planners.

## Sources cited

- [One Mile at a Time](https://onemileatatime.com/news/united-free-flight-changes-president-trump-airport) — Hah: United Secretly Allowing Free Flight Changes For President Trump Airport

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