# United Airlines Wi-Fi Saturated Over the Pacific; Pilots Memo Confirms Capacity Issues

_May 16 10:44_

Tags: American Airlines, Delta, Singapore Airlines, United Airlines, Panasonic, Starlink, Asia, Pacific, policy change, airline

United Airlines pilots received a memo confirming that Panasonic Wi-Fi is saturated and often unusable on long-haul flights over the Pacific. This is a capacity issue, not a contract termination

## Summary

United Airlines is experiencing significant Wi-Fi availability issues on its long-haul flights, particularly over the Pacific Ocean. Pilots received an internal memo acknowledging that the Panasonic satellite provider is saturated at certain times of the day, leading to unusable or limited connectivity. While rumors circulated that United had terminated its contract with Panasonic ahead of a transition to Starlink, sources confirm the contract remains active. The issue appears to be capacity-related rather than a service withdrawal. United has a large Pacific network, so passengers may notice this more frequently than on other carriers using Panasonic, though American Airlines and Singapore Airlines may face similar issues. Frequent flyers should not rely on United's Wi-Fi coverage map for reliability on Pacific routes. Expect coverage gaps similar to Delta's current map, where connectivity is not guaranteed over much of the Pacific and Asia

## Why it matters

Affects 4 airline programs (American Airlines, Delta, Singapore Airlines...).

## Sources cited

- [One Mile at a Time](https://onemileatatime.com/news/united-airlines-panasonic-wi-fi-issues-pacific) — United Airlines Panasonic Wi-Fi Issues Over The Pacific: What’s Going On?

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