# United Adds Headphone Requirement to Contract of Carriage

_Mar 1 20:25_

Tags: United Airlines, policy change, airline, service policy change

United Airlines has updated its contract of carriage to include a new reason for refusing transport: passengers who fail to use headphones while listening to audio or video content

## Summary

United Airlines has updated section 21 of its contract of carriage, which outlines reasons the airline can refuse to transport passengers. The update adds a 22nd reason: "Passengers who fail to use headphones while listening to audio or video content." This formalizes the expectation that passengers wear headphones to prevent audio bleed, moving it from an informal courtesy or announcement to a contractual obligation. The airline notes this addresses the increasing problem of audio leakage due to personal devices and Wi-Fi usage, particularly with the rollout of Starlink

## Why it matters

Affects United Airlines loyalty members and route planners.

## Sources cited

- [One Mile at a Time](https://onemileatatime.com/news/united-threatens-kick-off-passengers-dont-use-headphones) — Good: United Threatens To Kick Off Passengers Who Don’t Use Headphones

## Related signals

- [United takes first A321neo Coastliner for early 2027 transcon service](https://thetravelsignal.com/s/united-s-posh-new-coastliner-plane-is-here-set-for-early-2027-debut.md)
- [United will fly LAX and SFO to Traverse City from June 2027](https://thetravelsignal.com/s/united-airlines-gives-traverse-city-michigan-its-first-ever-nonstops-to-californ.md)
- [United Starlink blanks seatback screens on some 737-900s](https://thetravelsignal.com/s/why-your-seatback-screen-may-be-dark-on-your-next-united-airlines-flight.md)
- [United will resume Houston to Chihuahua from March 28, 2027](https://thetravelsignal.com/s/united-s-newest-international-destination-chihuahua-mexico.md)
- [Targeted: 20% United-to-Marriott transfer bonus through Nov 30](https://thetravelsignal.com/s/one-month-only-transfer-united-mileageplus-miles-to-marriott-bonvoy-points-with.md)

Older: [Korean Air Reopens Redesigned LAX Lounge on March 6, 2026](https://thetravelsignal.com/s/korean-air-lounge-lax-reopens-march-6-after-45m-redevelopment.md)
Newer: [Air Canada Aeroplan Offers Up to 90% Bonus on Purchased Points Through March 19](https://thetravelsignal.com/s/air-canada-aeroplan-offers-up-to-90-bonus-on-purchased-points-through-march-19.md)

Canonical URL: https://thetravelsignal.com/s/united-adds-headphone-usage-to-contract-of-carriage