# Spirit Airlines Refunds Cash Passengers; Points and Vouchers in Jeopardy

_May 4 20:56_

Tags: Spirit Airlines, Free Spirit, airline, loyalty program, route network, safety & operations, industry news

Spirit has refunded most cash-ticket holders but points and voucher holders face an uphill climb for reimbursement via bankruptcy court. Competitors are adding routes to fill the gap

## Summary

Spirit Airlines has confirmed it processed refunds for most passengers who paid with credit or debit cards, though processing times may vary. However, passengers who booked with Free Spirit points or vouchers are likely to receive little to no reimbursement, as decisions will be made by the bankruptcy court. The airline's abrupt grounding of planes and halt of operations has left some 17,000 employees jobless. Meanwhile, other airlines are launching new routes to accommodate stranded passengers and fill the void left by Spirit's collapse

## Why it matters

Affects 3 airline programs (JetBlue, Spirit Airlines, United Airlines). Card-issuer angle via American Express.

## Sources cited

- [The Points Guy](https://thepointsguy.com/news/spirit-airlines-shutdown-refunds-points-vouchers-bankruptcy) — Spirit refunds 'most' passengers, but points and vouchers in major jeopardy

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