# Sheraton La Jolla Denying Marriott Platinum+ Welcome Gift Choice, Refusing $100 Cash Guarantee

_May 23 16:18_

Tags: Marriott Bonvoy, Sheraton La Jolla, loyalty program, policy change, hotel, lounge, program change

Sheraton La Jolla is systematically denying Platinum, Titanium, and Ambassador members the 'Breakfast in the Restaurant' welcome gift option, substituting it with lounge access and claiming a corporate exception. The property is also refusing the mandatory $100 USD cash compensation for non-compliance

## Summary

A reader report highlights systemic elite benefit denial at the Sheraton La Jolla (San Diego, CA), managed by Bartell Hotels. The property is refusing to provide the mandatory Marriott Bonvoy Welcome Gift Choice of 'Breakfast in the Restaurant' for Platinum, Titanium, and Ambassador members. Instead, management insists that providing Club Lounge access fulfills the requirement, effectively erasing the Welcome Gift benefit. When challenged, front desk associates claim the hotel has a 'corporate-cleared exception' allowing them to bypass Section 4.3.c.iii of the Global Terms & Conditions. Notably, the property is not listed under official brand exclusions online. Furthermore, the property is refusing to pay the mandatory $100 USD Guest Compensation for failing to offer the choice. Elite members have escalated the issue to the General Manager, Bartell Hotels, and Marriott Corporate Executives (including Anthony Capuano’s office and Consumer Affairs), demanding verification of the exemption and enforcement of the guarantee

## Why it matters

Spans 2 hotel programs (Marriott Bonvoy, Sheraton La Jolla).

## Sources cited

- [LoyaltyLobby](https://loyaltylobby.com/2026/05/23/readers-message-sheraton-la-jolla-does-not-comply-with-the-platinum-higher-welcome-gift-amenity-choices?omhide=true) — Reader’s Message: Sheraton La Jolla Does Not Comply With The Platinum & Higher Welcome Gift Amenity Choices

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