# Reader Question: How to Claim Damaged Luggage from Wizz Air Under the Montreal Convention

_Jul 18 12:37_

Tags: Wizz Air, Montreal Convention, Europe, policy change, airline, loyalty program, safety & operations, service policy change

A US-based reader details their experience with Wizz Air's unresponsive damaged luggage claim process and receives advice on filing with European transport regulators

## Summary

A reader flew Wizz Air from Palma de Mallorca (PMI) to Milan Malpensa (MXP) and had their checked suitcase severely damaged. After filing a Property Irregularity Report (PIR) and submitting an online claim, Wizz Air offered only a €50 flight credit. The reader declined and provided further documentation, but the airline stopped responding after a month. Since the reader is US-based, they cannot use the European Consumer Centre (ECC). The article clarifies that the claim falls under the Montreal Convention, not EU261. The recommended next steps are filing complaints with the Spanish and Italian Transport Regulation Authorities (Autorità Di Regolazione Dei Trasporti) and the Italian Competition Authority (Autorità Garante della Concorrenza e del Mercato) to pressure the low-cost carrier

## Why it matters

Affects Wizz Air loyalty members and route planners.

## Sources cited

- [LoyaltyLobby](https://loyaltylobby.com/2026/07/18/reader-question-wizz-air-damaged-luggage-claim?omhide=true) — Reader Question: Wizz Air Damaged Luggage Claim?

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