# Qatar Airways Policy on Verbal Abuse in Business Class: When Crew Can Disembark Passengers

_Jul 5 06:33_

Tags: Qatar Airways, policy change, airline, safety & operations, service policy change

A frequent flyer shares an experience where a disruptive passenger in Qatar Airways Qsuites was told to 'shut your f**king mouth.' The purser noted that while they logged the incident, their policy is to only disembark passengers for physical issues, highlighting a gap in enforcement for verbal abuse

## Summary

A frequent flyer shared an experience on a Qatar Airways Qsuites flight to Jakarta where a group of six passengers in the center section became verbally abusive. After repeated warnings from cabin crew, one passenger stood near the flyer's suite and screamed, 'shut your f**king mouth, you’re not the commander.' The flyer spoke to the purser about returning to the gate due to feeling unsafe. The purser explained that her policy is to only disembark passengers for physical issues, not verbal abuse, though she logged the incident. The article highlights that while crew were apologetic, the enforcement of rules for verbal disruption is less strict than on US carriers, potentially due to cultural factors or fear of repercussions

## Why it matters

Affects Qatar Airways loyalty members and route planners.

## Sources cited

- [One Mile at a Time](https://onemileatatime.com/news/told-to-shut-mouth-qatar-airways) — Told To “Shut Your F**king Mouth” On Qatar Airways: What Would You Do?

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