# Malaysian Tourist Sends 1,200+ Packages to Xi'an Hotel, Overwhelming Operations

_Jun 20 12:51_

Tags: Xi'an Hotel, Malaysia, Xi'an, China, other, hotel, safety & operations, other relevant news

A Malaysian tourist on a group tour sent over 1,200 Taobao packages to their hotel in Xi'an, China, overwhelming the mailroom and causing operational disruption

## Summary

A Malaysian tourist participating in a group tour to Xi'an, China, sent more than 1,200 shopping packages to their hotel, causing significant disruption to hotel operations. The packages, primarily from Taobao, piled up in the lobby and front desk, requiring staff to work overtime to sort and distribute them. A travel agency posted a video on Xiaohongshu showing staff scrambling to manage the influx, with one group member seen dragging 50 parcels in a large plastic bag. The incident sparked online backlash, with netizens criticizing the guest for treating the hotel like a logistics center. The hotel had no prior warning of the volume. The event has raised questions about potential handling fees for large-scale package deliveries in the hospitality sector

## Why it matters

Relevant for Xi'an Hotel elites and award redeemers. Card-issuer angle via American Express. Removal of a benefit or service — adjust plans and use any remaining value.

## Sources cited

- [LoyaltyLobby](https://loyaltylobby.com/2026/06/20/malaysian-tourist-sends-1200-packages-to-his-hotel-in-xian-overwhelming-operations?omhide=true) — Malaysian Tourist Sends 1200+ Packages To His Hotel In Xi’An, Overwhelming Operations

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