# Hyatt Award Booking Pricing Error: Members Overcharged After Chart Change

_May 21 15:07_

Tags: Hyatt, World of Hyatt, loyalty program, policy change, hotel, award redemption, app & tech, program change

Hyatt is overcharging some members on award stays due to a system glitch during the recent award chart transition. Affected members are advised to contact Hyatt for refunds or rebooking

## Summary

Following the implementation of a new award chart, Hyatt experienced a system-wide pricing error where members were charged more than the correct rate for their award stays. The issue stems from the backend struggling with the influx of bookings and the transition itself. Specifically, some members saw the first night charged at the old, lower rate (e.g., 29K for a Category 6 peak) while subsequent nights were charged at a new, higher rate (e.g., 35K) that did not match the expected new chart price (e.g., 30K). Additionally, some older bookings are displaying incorrect total point costs on the app/website, though the actual charged amount is correct. Hyatt's social media team has acknowledged the backend display issues. Members who believe they were overcharged are advised to contact Hyatt Concierge or DM their social media team to request a refund of the difference or rebooking at the correct rate

## Why it matters

Spans 2 hotel programs (Hyatt, World of Hyatt).

## Sources cited

- [Miles to Memories](https://milestomemories.com/hyatt-pricing-error) — Check Your Bookings! Hyatt Is Overcharging Some People

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Older: [Minor Hotels Launches Horizons Club Paid Membership Program For Europe & Americas](https://thetravelsignal.com/s/minor-hotels-launches-horizons-club-paid-membership-program-for-europe-americas.md)
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