# Hilton Honors Rolls Out Global 'Upgrade at Digital Check-In' Feature

_Jun 9 12:12_

Tags: Hilton, Hilton Honors, Global, loyalty program, policy change, hotel, program change

Hilton Honors is globally rolling out 'Upgrade at Digital Check-In,' allowing Gold, Diamond, and Diamond Reserve members to view and purchase paid upgrades directly within the app during digital check-in

## Summary

Hilton Honors has announced the global rollout of its new 'Upgrade at Digital Check-In' feature. This update gives Gold, Diamond, and Diamond Reserve members the ability to view both complimentary and paid upgrade options directly within the Hilton Honors app during the digital check-in experience (typically 24 hours before arrival). Previously, Hilton had tested selling upgrades to elite members at online check-in starting in late 2022, but this was partially paused. The new global rollout makes this monetization of upgrades consistent across the portfolio. The feature builds on existing automated pre-arrival upgrades (starting 72 hours prior) and the ability to select specific rooms within a confirmed category, now adding the option to pay for a further upgrade tier digitally rather than waiting at the front desk

## Why it matters

Spans 3 hotel programs (Hilton, Hilton Honors, World of Hyatt).

## Sources cited

- [One Mile at a Time](https://onemileatatime.com/news/hilton-selling-upgrades-digital-check-in) — Uh Oh: Hilton Selling More Upgrades To Elite Members At Digital Check-In

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