# Bolt Under License Review in Thailand Over Driver Scams and Fake Licenses

_May 23 12:10_

Tags: Bangkok, Thailand, policy change, safety & operations, service policy change

Ride-hailing platform Bolt is undergoing a 90-day license review by Thailand's Ministry of Digital Economy and Society due to complaints of driver scams and fraudulent licenses

## Summary

Bolt is currently under a license review in Thailand following a barrage of driver conduct complaints. The Thai Ministry of Digital Economy and Society is reviewing Bolt's business license with a 90-day deadline to resolve issues including scams and drivers with fraudulent licenses. Recent reports, including a Reddit account from a tourist in Bangkok, detail incidents where drivers charged extra fees, swapped vehicles, and manually cancelled rides on passengers' phones. Despite Bolt pledging improvements, complaints persist, highlighting ongoing compliance and safety concerns for users of the service in the region

## Sources cited

- [LoyaltyLobby](https://loyaltylobby.com/2026/05/23/are-bolt-drivers-in-thailand-systematically-scamming-people-while-being-under-license-review?omhide=true) — Are Bolt Drivers In Thailand Systematically Scamming People While Being Under License Review?

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