# Bilt Home Away From Home Perks Fall Short at Bellagio

_Jun 20 21:00_

Tags: Bellagio, Bilt Mastercard, Home Away From Home, Bilt, Las Vegas, loyalty program, policy change, hotel, credit card, program change

Bilt Mastercard cardholders booking through the Home Away From Home portfolio reported issues at The Bellagio, including denied upgrades, unfulfilled late checkout, and poor concierge response despite promised perks

## Summary

Bilt Mastercard cardholders booking through the 'Home Away From Home' portfolio are reporting that promised perks are not being honored at partner properties like The Bellagio in Las Vegas. A recent stay highlighted several failures: no room upgrade despite availability, a view of Interstate 15 instead of the Strip, unresponsive concierge via text, poor WiFi, and a denied late checkout after noon. The article serves as a practical warning for Bilt users regarding the reliability of this specific booking channel's benefits

## Why it matters

Spans 2 hotel programs (Bellagio, Marriott Bonvoy). Card-issuer angle via American Express, Bilt.

## Sources cited

- [The Points Guy](https://thepointsguy.com/hotel/reviews/what-didnt-work-bellagio) — Great hotel, not-so-great stay: Here’s what didn’t work at The Bellagio

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