# American Airlines Passenger Finds Used Condom in Seat on PHX-ELP Flight

_May 30 14:13_

Tags: American Airlines, ELP, PHX, other, airline, elite status, safety & operations, other relevant news

An Executive Platinum member found a used condom wedged between seat cushions on American Airlines flight AA3835 from Phoenix to El Paso. Customer service acknowledged the issue but offered no immediate compensation

## Summary

An American Airlines Executive Platinum member posted about finding a used condom and wrapper in his seat on flight AA3835, a short regional jet flight from Phoenix (PHX) to El Paso (ELP). The passenger noted that the flight attendant removed the condom before he could photograph it, but he kept the wrapper. Upon contacting American, customer relations acknowledged the uncleaned seat and stated the feedback would be reviewed by leadership in Phoenix, but did not offer immediate compensation or a gesture of goodwill. The incident highlights concerns about cleaning standards on short-haul flights and the handling of elite member complaints

## Why it matters

Affects American Airlines loyalty members and route planners.

## Sources cited

- [One Mile at a Time](https://onemileatatime.com/news/american-airlines-passenger-used-condom-seat) — Eek: American Airlines Passenger Finds Used (Magnum) Condom In Seat

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