# Air France Charges €500 Skipped-Segment Fee After System Fails to Record Outbound Flight

_May 29 17:32_

Tags: Air France, Air France-KLM, KLM, Paris, policy change, airline, loyalty program, service policy change

A traveler flying Air France-KLM was charged a €500 'out of sequence' fee upon check-in because the system failed to record his outbound flight, despite him having flown it. He provided timestamped photos and phone metadata as proof, but the airline initially refused to reimburse him

## Summary

A passenger traveling on a roundtrip Air France-KLM ticket (JFK-AMS-JFK) was charged a €500 'out of sequence' fee upon checking in for his return flight in Paris. The airline's system indicated he had not taken the outbound JFK-AMS segment. The passenger insisted he had flown the outbound leg and submitted evidence, including timestamped photos with metadata and Verizon phone data showing connectivity near Schiphol Airport. Despite this proof, Air France initially reiterated that he was not on the flight and refused reimbursement. This illustrates a specific operational policy: if the airline's system does not record a passenger on the outbound segment, they may charge a fee for 'skipping' it, placing the burden of proof on the traveler to demonstrate they were on the plane

## Why it matters

Affects 4 airline programs (Air France, Air France-KLM, KLM...).

## Sources cited

- [One Mile at a Time](https://onemileatatime.com/news/air-france-accuses-passenger-not-taking-flight-he-took) — Air France Accuses Passenger Of Not Taking Flight He Took, Demands €500

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